Shipping is completely FREE on all orders, no minimum purchase required. We cover all shipping costs to any location we deliver to.
Do you ship internationally?
Yes, we ship worldwide! For detailed shipping times and important information about customs duties, please see our full shipping policy.
How long will my order take to arrive?
Orders typically process within 1-3 business days. After dispatch, delivery takes 5-10 business days within the UK and 10-20 business days for international orders. You'll receive tracking information once your order ships.
Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking email with your tracking number and a direct link to monitor your shipment's progress.
What is your return policy?
We offer a 60-day money-back guarantee. If you're not satisfied with your results after consistent use, you can return the AxBoard for a full refund. We recommend using it daily for at least 14 days to experience the full benefits.
What if my AxBoard arrives damaged?
Contact us within 72 hours of delivery at info@getpeakstep.com with photos of the damage. We'll review your case and send a replacement free of charge if eligible.
How do I access the digital guide?
You'll receive access to your comprehensive digital guide via email after your purchase.
What if I lose access to my digital guide?
Contact us at info@getpeakstep.com with your order details, and we'll resend your access information promptly.
Do you have a phone number for support?
Currently, we provide support via email at info@getpeakstep.com. This allows us to provide detailed, helpful responses and maintain records of our assistance.
Still have questions?
If you can't find the answer you're looking for, don't hesitate to reach out.
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